Email FAQ

Are you emailing about booking into a Rope Jam?

Is the event sold out? Then please sign up for the waiting list and when tickets become available we send out an email to the whole list. Tickets go on a “first come first served” basis. Click here for links to our Rope Jams tickets.

Sorry no, we don’t allow drop-ins!

Yes you can come on your own and either: pair up with folk if you fancy, observe, self-tie, socialise.

Are you emailing about an exchange or refund?

Don’t worry, we will answer your email and issue your exchange even if the event in question has passed. Refunds can only be issued if you email us 24 hours or more before the event.

Do you have a question about an upcoming workshop? Such as a question about partners or pre-requisites?

Unless otherwise stated, you’ll need to come partnered up for our workshops.

If you are looking to find partners for a particular workshop and are local to us, you are welcome to join our Discord server (ask us for an invite) and post in the “find rope partners” channel.

All workshops should have prerequisites indicated in the description, if you can’t find this information, let us know and we’ll correct that.

If you are still unsure, don’t worry, we will get back to you as soon as we can.

Are you enquiring about private tuition?

Many of our team members are available for private tuition upon request. Prices and schedules may vary.

We’ll make sure to reply to your request.

Are you enquiring about studio hire? Enquiring about hiring us for a shoot/video or other project?

Head over here for information. If you are enquiring about our rates and availability we will get back to you as soon as we can.

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